Documents

Terms of Use


1. DEFINITIONS OF CERTAIN TERMS


The Company means Clickbox Inc., a corporaiton incorporated under the laws of
the State of Delaware.

Sender means any legal entity or individual indicated in the Consignment Note as
the “Sender,” who deposits a Parcel with the Company for shipping, handling and
delivery to the Recipient.

Declared Value means the amount specified by the Sender in the Consignment
Note or on any other document.

Branch office means a physical location, which may be a third-party office or
storefront, which is designated by the Company to accept and release the Parcels.

Parcel means a package containing properly packed contents or cargo, which may
be lawfully ttransported across United State and Internaitonal boarders, together
with the necessary and accurate information for Customs Clerance and delivery.

Recipient means any legal entity or an individual, specified in the Consignment
Note or any other document, as the recipient of a particular Parcel.

Regulations means any regulations, rules, statutes or laws of any applicable
jurisdiction, as periodically amended, which may affect the Company’s obligations
to deliver the Parcels and the relationship between the Company, Sender and
Recipient.

Parties means, collectivelly, the Company and the Sender.

Customs Value means the value of the contents of the Parcel for the purposes of
Customs Clearance.

Customs Clearance means reasonably necessary steps, which may need to be
undertaken in order to allow the entry of a Parcel into any particular jurisdiciton, in
accordance with such jurisdiciton's laws and regulations.

Consignment Note means any transport document, including, but not limited to,
bill of lading, marking, stamp, electronic record, or other similar document used in
connection with the services provided to the Company.

Delivery Time means the estimated delivery time of from the place of departure to
the Recipient, subject to any conditions outside of the Company’s control that may
affect such Delivery Time.

Working Day means any day during which business transactions are carried out in
the jurisdiciton of departure or in the jurisdiction of destination, taking into account
local legislation, as well as local business customs.


2. SERVICES

2.1. The Company shall undertake, on behalf of the Sender, at the Sender’s sole
cost and expense, to arrange the shipping, handling and delivery of a Parcel (the
“Services”).

2.2 The Sender shall pay the Company such rates as may be determined by the
Company for the Services.

2.3. The Company shall undertake good faith efforts in order to effectuate the
transport of a Parcel to its intendent Recipient. The Company shall, in its sole and
asbolute discretion, determine the route and mode of transport (road, rail, river,
sea, air, other).

2.4. The Company shall dispay the relevant information about the shipping,
handling and delivery status of a particular Parcel on boxmustgo.com. The
Company shall have the right to unilaterally make changes to such information
without notifying the Sender or the Recipient.

2.5. The information available on boxmustgo.com shall be limited to viewing by
the Sender.

 

3. OBLIGATIONS OF THE PARTIES

3.1. The Company shall:

3.1.1. Provide the Services in accordance with the terms and conditions of this
Agreement.

3.1.2. Undertake resonable steps to ensure the safety of the Parcels.

3.1.3. Store the Parcels in a Branch Offices (if the Sender slects the apporpiate
option in advance) nearest to the Recipient’s locality for five (5) Working Days.

3.1.4. Notify the Recipient of the arrival of the Parcel, using the information and
method of contact provided by the Sender, who shall be solely responsible for
providing the Recipient’s accurate contact information.

3.1.5. Undertake resonable steps to deliver the Parcel to the Recipient (if the
Sender selects the appropriate option in advance).

3.2. The Sender shall:

3.2.1. Submit only such Parcels the contents of which and the shipping, handling
and delivery of which shall not violate the terms and conditions of this Agreement
or any applicable Regulaitons.

3.2.2. Submit only such Parcels as are properly packaged and labeled under the
terms and conditions of this Agreement or any applicable Regulaitons.

3.2.3. Provide the Company with the accurate documents concerning the Parcel, as
the Company may require for Custom Clearance and to comply with any other
Regulations.

3.2.4. Pay the Company for the Services in advance.

3.2.5. Pay the Company, prior to the Parcel being released to the Recipient, for the
storage of any Parcels, pursuant to the terms and conditions of this Agreement.

3.2.6. Issue any resonably required authorization or other documentation to the
Company and provide additional documentation concerning the Parcel to any third
party.

3.2.7. Be in possession of all licenses, authorizations or other documents necessary
to ship, handle and deliver the Parcel submitted to the Company, if any such
Parcel, or its contents or cargo, require licenses, authorizations or other documents
under any applicable Regulations.

 

4. TYPES OF SERVICES

4.1. The Company shall provide the following types of services:

4.1.1. "Branch Office to Branch Office” After the Parcel is deposited by the
Sender at a local Branch Office, the Company shall deliver the Parcel to a Branch
Office nearest to the locality of the Recipient. It is the Recipient's obligaiton to
retrieve the Parcel from such Branch Office and execute and/or deliver any such
documents as may be resonably requested by the Company.

4.1.2. "Branch Office to the Recipient" After the Parcel is deposited by the
Sender at a local Branch Office, the Company shall deliver the Parcel directly to
the Recipient. At the time of such delivery, the Recipient shall execute and/or
deliver any such documents as may be resonably requested by the Company. The
Company, at its sole and absolute discretion, may deliver the Parcel to the
Recipient’s location without requiring the Recipient to execute any documents.

 

5. RATES AND ESTIMATED TIMES OF DELIVERY*

The delivery times are estimated and shown in the calculator on pages
https://boxmustgo.com/ and https://boxmustgo.com/recipients/. They do not
include any inspection time or any time that a Parcel may be detained in customs.

 

6.PACKAGING AND LABELING

6.1. The Sender shall package each Parcel suitably for standard shipping, handling
and delivery of such Parcel, and in accordance with all the applicable Regulations
and the requirements of this Agreement.

6.2. Packaging of a Parcel shall:

- be suitable for the contents and ensure its safety;
- be sufficient to protect it from damage during shipping, handling and delivery;
- be designed to prohibit access to the contents without removing the packaging
material;
- be clean and dry;
- be placed in such a way as to fill all empty space inside the Parcel with
appropriate packaging materials;
- contain special signs or handling instructions, if the contents in the Parcel
requires special handling or transport conditions;
- not have outside shipping labeling other than that provided by the Company;
- not in any way combine two or more boxes into one Parcel.
- exclude the possibility of negatively affecting other shipments, cargo or Parcels
and causing any harm to the property and employees of the Company.


6.3. The Company has the right to open and inspect any Parcel without prior notice
to the Sender.

6.4. The Sender must provide complete and accurate information about the
contents of the Parcel. The Company shall not liable to the Sender for any damages
in the event of the Sender’s failure to provide complete and accurate information to
the Company.

6.5. All the Parcels should be labeled with a clear and legible markings, indicating
the postal addresses (name, street address, city, country), including postal codes of
both the Sender and the Recipient. In the case of international Parcels, the Sender's
address must include the country of destination.

6.6. The Company has the right, in its sole and absolute discretion, to add
additional packaging to the Parcel or to repackage the contents of the Parcel into
another shipping container.

 

7. RETURN, STORAGE AND DESTRUCTION OF THE PARCEL

7.1. In the event that the service selected is Branch Office to Recipient, and if after
three attempts the Parcel failed to be delivered for reasons beyond the Company’s
control, the Company shall attempt to contact the Sender for further information.
In the event that such an attempt fails or if the Sender does not respond within a
reasonable time, then, at the discretion of the Company, it may return the Parcel to
the Sender, place it in the warehouse, or destroy the Parcel. The Sender shall be
responsible for payment of all costs, charges and payments incurred by the
Company in connection with returning, holding or destruction, as the case may be,
of such Parcels. In the event of the return of the Parcel, any fees due shall be paid
by the Sender prior to such return.

7.2. In the event that the service selected is Branch Office to Branch Office, and in
the event that the Recipient fails to pick up the Parcel within one week from the
delivery of same to the Branch Office, then the Company shall attempt to contact
the Sender for further information. In the event that such an attempt fails or if the
Sender does not respond within a reasonable time, then, at the discretion of the
Company, it may return the Parcel to the Sender, place it in the warehouse, or
destroy the Parcel. The Sender shall be responsible for payment of all costs,
charges and payments incurred by the Company in connection with returning,
holding or destruction, as the case may be, of such Parcels. In the event of the
return of the Parcel, any fees due shall be paid by the Sender prior to such return.

 

8. PROHIBITED ITEMS

8.1. The Company shall have the right not to accept Parcels for shipment, handling
and delivery in the event that the weight of such Parcel exceeds 31 kg/69 lb and/or
the Declared Value exceeds $ 1,000.00.

8.2. The Company and the Sender has the responsibility to comply with all the
applicable Regulations. Therefore, if additional requirements are imposed on the
shipping, handling and delivery of the Parcel, the Company shall have the right not
to accept the Parcel (if it violates the laws and regulations of the jurisdiction from
which the Parcel would be shipped) or refuse further delivery of the Parcel (if it
violates the laws and regulations of the jurisdiction to which the Parcel would be
shipped). Parcels that cannot be delivered because of local customs regulations or
other legal restrictions, shall be placed in an ordinary or customs warehouse, and
may be destroyed, at a time and by method exclusively at the Company’s election.
The Sender shall pay all costs that may be incurred by the Company in connection
with such holding and destruction. In such a case, the Company has the right to
recover from the Sender any direct or indirect costs incurred by the Company as a
result of the shipping and handling, storage and disposal of such Parcel.

8.3. The Company has the right not to accept Parcels that contain certain types of
items. In addition, if during the shipping and handling of the Parcel, it turns out
that it contains a certain prohibited item, the Company may refuse to deliver the
Parcel. In such an event, the Company may, in its sole and absolute discretion,
return the Parcel to the Sender or destroy it, and to recover from the Sender any
direct and indirect costs incurred by the Company as a result of the shipping and
handling, storage and destruction of such Parcel.

8.4. Parcels containing the items set forth in Schedule A, annexed hereto and made
a part hereof, are not accepted for shipping, handling and delivery.

8.5. Parcels containing the items which may violate any Regulations are not
accepted for shipping, handling and delivery.

8.6. Regardless of the content, the Company shall have the right to refuse delivery
of the Parcels in the event that:

- the address of the Recipient cannot be located;
- the Recipient's address is outside the service area of the Company;
- it may be impossible to carry out Customs Clearance of the Parcel;
- delivery is impossible due to the Recipient not being available; and
- any other good faith reason, including, but not limited to, reasonable suspicion
by the Company that the shipping, handling and delivery of the Parcel may
violate the Regulations.


8.7. The Company may, in its sole and absolute discretion, check the contents of
any Parcel for compliance with this Agreement, the Regulations, and the
description of the contents on any documents completed or provided by the Sender.
Nothing herein shall be interpreted to impose an obligation on the Company to
open or inspect any Parcel and check its contents.

8.8. In the event that the Sender violated the Regulations or this Agreement, then
the Company shall have the right to retain the Parcel in its possession. Moreover,
the Company shall have the right to retain any other Parcel provided by the Sender,
in the event of any such violation, or in the event that the Sender owes the
Company any payment under this Agreement. In the event that the Company does
reain such a Parcel, the Sender shall be responsible for paying such storage fees as
may be charged by the Company and any other fees that the Company may incur
as a result of such retention, pursuant to Article 7 of this Agreement.

 

9. CUSTOMS CLEARANCE

9.1. Parcels crossing state or international borders may be subject to Customs
Clearance or other duties or levies in accordance with the applicable Regulations.

9.2. The Sender hereby authorizes the Company to arrange for the Customs
Clearance of the Parcel, acting on such Sender’s behalf and at such Sender’s
expense. The Sender’s further authorizes the Company to pay all the necessary
expenses associated with Customs Clearance and to provide all information and
documents received from the Sender which may be required for Customs
Clearance.

9.3. The Company shall have the sole and absolute discretion as to how Custom
Clearance is effectuated, provided that it is done in accordance with the
Regulations.

9.4. The Sender shall provide the Company with all the documents necessary for
the Customs Clearance.

9.5. If the documents provided by the Sender contain inaccurate information, or are
defective in any other manner, then the Company may, but is not obligated to,
attempt and obtain the corrected documentation from the Sender, at the sole cost
and expense of the Sender. In such an event, if the Sender does not provide the
required documents, then the Company may deem the Parcel to be ineligible for
delivery and dispose of it pursuant to Article 7 of this Agreement. The Company is
not responsible for the Parcels left at a customs office due to the failure of such
Parcel to pass Custom Clearance.

9.6. The Customs Value is determined on the basis of the declared Customs Value
of the Parcel, unless otherwise specified by the Sender, or determined by customs
officials.

 

10. RESPONSIBILITY

10.1. The Company shall not be liable to the Sender, the Recipient, or to any other
party, in the event that:

- the Parcel delivery has not occurred because the Parcel is improperly addressed;
- the Parcel does not conform to the requirements set forth in this Agreement or in
any Regulations;
- in the event that, at the request of the Sender or the Recipient, the date or place of
delivery has been changed;
- in the event that the Recipient fails to pick up the Parcel, or fails to provide the
information or documents necessary for Custom Clearance or for compliance with
any Regulations, or fails to pay any amounts due in connection with the delivery of
the Parcel.


10.2. The Company shall not be liable for any actions undertaken by any customs
authorities or other governmental agencies, including, but not limited to, opening
and examination of any Parcels or other actions which may cause delivery delays.

10.3. The Company shall not be liable in the event that the inability to properly or
timely deliver the Parcel is a result of the Sender’s or the Recipient’s action or
omission.

10.4. The Sender shall be responsible for accurately preparing any and all required
documents. If the Sender fails to state the Declared Value, then the Declared Value
shall be deemed to be $100.00, unless otherwise determined by customs officials.
In the event that the Sender states that the Declared Value is above the maximum
allowed by the Company, then the Declared Value shall be deemed to be the
maximum allowed by the Company. The Company shall have the right to refuse
any Parcel with the Declared Value of over $1,000.00.

10.5. Sender shall be solely liable if the contents of the Parcel cause any damage or
harm to the Recipient or to any other party or to any property.

 

11. DATA PROTECTION

11.1. The Company, when performing data processing, which includes collection,
storage, processing and transfer of data of the Sender and the Recipient, does so
solely for the purpose of providing the Services.

11.2. The Sender agrees to the Company processing and retaining data, provided
by the Sender.

11.3. By providing the Recipient’s personal data to the Company, the Sender
confirms that the Recipient has also consented to the Company processing such
data as described herein, and that the Sender has all necessary permits and
approvals to provide such data and has complied with all relevant Regulations by
transferring the Recipient's personal data to the Company.

11.4. The Company, when processing data, shall:
- do so in accordance with applicable Regulations;
- make all reasonable efforts to exclude the transfer of data to third parties, except
as necessary in order to provide the Services.

 

12. FORCE MAJEURE

12.1. Except for any payments owed hereunder by the Sender, if the performance
of any part of this Agreement by the Company is prevented, hindered, delayed or
otherwise made impracticable by reason of any flood, riot, fire, judicial or
governmental action, acts of terrorism or war, labor disputes, acts of God, actions
or omissions by third parties or any other causes beyond the control of the
Company (“Force Majeure Event”), then the Company shall be excused from such
to the extent that it is prevented, hindered or delayed by such Force Majeure Event.

 

13. INDEMNIFICATION; LIMITATION OF LIABILITY; LIMITATION
OF WARRANTIES

13.1. The Sender shall defend, indemnify and hold the Company, its affiliates,
officers, directors, employees and agents, harmless against any government or
third-party claims, actions or proceedings and associated damages, losses, charges,
fines, penalties, costs and expenses (including reasonable attorneys’ fees) arising in
connection with the Sender’s: (i) breach or default under this Agreement; (ii)
violation of law of any jurisdiction or of any Regulations; and/or (iii) negligent acts
or omissions, fraud, misrepresentation, and/or willful misconduct.

13.2. NOTWITHSTANDING ANYTHING CONTAINED HEREIN TO THE
CONTRARY AND TO THE MAXIMUM EXTENT ALLOWED BY THE
APPLICABLE LAWS OF ANY APPLICABLE JURISDICTION AND THE
REGULATIONS, THE COMPANY’S LIABILITY TO THE SENDER OR TO
ANY THIRD PARTY UNDER THIS AGREEMENT SHALL BE LIMITED TO
THE SERVICE FEES ACTUALLY PAID BY THE SENDER.
NOTWITHSTANDING THE FOREGOING, EXCEPT WITH RESPECT TO
THE SENDER’S INDEMNIFICATION OBLIGATIONS HEREUNDER, IN NO
EVENT SHALL EITHER PARTY BE LIABLE TO ANY OTHER PARTY FOR
ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL OR
PUNITIVE DAMAGES UNDER THIS AGREEMENT, INCLUDING, BUT NOT
LIMITED TO, DAMAGES ARISING OUT OF LOSS OF USE, LOSS OF DATA,
LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF ENTERPRISE OR LOSS
OF OPPORTUNITY.

13.3. EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT AND TO
THE MAXIMUM EXTENT ALLOWED BY THE APPLICABLE LAWS OF
ANY JURISDICTION, THE COMPANY MAKES NO OTHER WARRANTIES,
EXPRESS OR IMPLIED, BY OPERATION OF LAW, OR OTHERWISE IN
CONNECTION WITH THE SHIPPING, HANDLING AND DELIVERY OF
THE PARCELS OR IN CONNECTION WITH THE SERVICES.

 

14. SUBMISSION OF CLAIMS

14.1. Any claims in connection with the Company shipping, handling and delivery
the Parcels or in connection with the Services, shall be sent to the Company, in
writing, at: info@boxmustgo.com.

The time for submission of any such claim shall be 30 days the time that the
Sender or Recipient become aware, or should have become aware with reasonable
due diligence, of any alleged violation of the Company under this Agreement.

14.2. Receipt of a Parcel by the Recipient without indicating on the Consignment
Note or any other receipt document that the Parcel was damaged during shipping,
handling, or delivery, shall constitute full acceptance of the Parcel by the Recipient
as is, and shall relieve the Company of any liability.

14.3. The Company shall have the right, within thirty (30) days of receipt of any
claim, to require that the person who submitted such claim produce the contents of
the Parcel for inspection, as well as the original packaging of the Parcel, together
with any other documents required for the Company to evaluate such claim. In the
event that the Sender fails to comply with the requirements of this paragraph, the
Company shall have the right to refuse such claim.

14.4. Acceptance of any compensation by the Sender in connection of any claim
shall be the full and complete satisfaction of such claim and shall bar any further
claims by the Sender as to the damage or loss of such Parcel.

14.5. In the event that any claim is rejected by the Company, the Sender shall have
sixty (60) days to bring any legal claim arising under this Agreement.

 

15. GENERAL PROVISIONS

15.1. This Agreement embodies the Parties’ entire agreement and supersedes and
cancels any prior agreement, express or implied, written or oral, with respect to its
subject matter. No modification, deletion, amendment of any provision is binding
unless in writing signed by the Parties.

15.2. No waiver of any default under this Agreement will apply to any subsequent
default, whether of a similar nature or not, nor will any such waiver be construed
as a waiver of any other provision of this Agreement.

15.3. If any provision, or portion thereof, of this Agreement, or its application to
any person or circumstance, shall be invalid, illegal or unenforceable to any extent,
the remainder of this Agreement, such provision and their application shall not be
affected thereby, but shall be interpreted without such unenforceable provision or
portion thereof so as to give effect, insofar as is possible, to the original intent of
the parties, and shall otherwise be enforceable to the fullest extent permitted by
law.

15.4. This Agreement shall be construed in accordance with the laws of the State
of Delaware without regard to its choice of law provisions. Any controversy or
claim arising out of or relating to this Agreement, or the breach thereof, shall be
settled by arbitration administered by the American Arbitration Association
(“AAA”) under its Commercial Arbitration Rules and the Supplementary
Procedures for Consumer Related Disputes. The number of arbitrators shall be one.
The place of arbitration shall be the AAA location closest to Wilmington,
Delaware. Judgment on the award rendered by the arbitrator may be entered by
any court of competent jurisdiction. The arbitrator shall award the payment of the
administrative costs, arbitral fees and legal fees of the prevailing party to the losing
party, pursuant to the rules of AAA.

15.5. The Company may engage subcontractors to provide the Services.

15.6. The Parties waive any obligations of good faith or fair dealing, whether
express or implied, in connection with this Agreement and the provisions of the
Services by the Company.

 

SCHEDULE A

PROHIBITED ITEMS

• The following is a non-inclusive list of the items that are no accepted for shipping, handling and
delivery, and is subject to change without notice:
• cash (coins, cash, banknotes and bearer negotiable financial instruments, equivalent to cash, such
as endorsed shares, bonds and money orders); tokens; medals; bank cards;
• financial instruments (including, but not limited to, stock certificates, bonds, drafts, bills of
exchange, or promissory notes);
• collectible coins or stamps, regardless of their nominal and/or market value;
• explosives, regardless of classification or threat level, including, but not limited to, all types of
pyrotechnic products, as well as any items containing incendiary or flammable materials,
including, but not limited to matches, lighters, flammable liquids, fireworks, and any other items
or substances that may ignite or explode during air transportation due to the change in pressure or
other causes;
• any biological materials, including, but not limited to, human or animal corpses, organs or parts
of the body, biological fluids, cultures, embryos, cremated or exhumed human or animal remains;
• medicines and medical products or wastes;
• weapons, military equipment, ammunition, and any parts or components thereof;
• replicas of weapons, military equipment, ammunition, and any parts or components thereof;
• products that are structurally similar to civilian and service weapons, as well as weapons for
paintball and its parts;
• bows, crossbows, and their ammunition;
• any tactical accessories and components;
• military style clothing or equipment, including bulletproof vests, helmets and accessories for
helmets, body-armor (of all levels and types);
• tools and equipment for making ammunition, such as ammunition presses;
• night vision devices and accessories for night vision;
• thermal imaging devices and thermal imaging searchers;
• optical sighting equipment and tactical flashlights (manual and weapon mounted), including
binoculars, accessories and fasteners;
• knives, swords, axes, daggers, or any other similar type of edged weapons or instruments;
• narcotic drugs, psychotropic, radioactive, explosive, corrosive, flammable and other dangerous
substances;
• any types of tobacco products and smoking mixtures, incl. electronic cigarettes and liquid for
them;
• food or nutrients, as well as any food or nutrient supplements;
• handheld transceiver;
• paints, bleaches, glue;
• lottery tickets or similar items, or gambling devices prohibited by law;
• items whose properties may change significantly during the usual delivery time to the Recipient,
including perishable goods;
• pornographic or obscene materials;
• liquids, the depressurization of the packing of which is possible during air transportation;
• animals, fish or insects;
• goods prohibited for sale in the country of destination;
• devices that encrypt information, unless there is a written authorization from the relevant
authorities of both the jurisdiction of origin and the jurisdiction of destination;
• any contents which, during normal storage or any type of transportation, may cause damage to
other Parcels or cause delay in the delivery of other Parcels, or which may cause bodily injury to
people or property damage;
• items that may cause damage to any equipment or machinery of air, rail or road carriers;
• electronic devices, unless such devices are inactive during shipping, handling and delivery; and
• batteries;
• Samsung Galaxy Note 7 handheld, its batteries and chargers;
• perfumery;
• nail polish;
• hoverboards;
• any types of tobacco products and smoking mixtures, incl. electronic cigarettes and liquid for
them;
• alcoholic beverages, ethanol, beer;
• any flammable liquid or powder, aerosols (including cylinders under pressure);
• any cylinders under pressure (for shipping empty they should be open);
• products containing fuel, gasoline;
• lithium-ion batteries (only allowed as a part of device);
• dry ice;
• airbags for vehicles;
• engine and transmission (whether assembled or in parts);
• production equipment (for example, pipes, valves, pumps, generators commonly used in
production or development of chemicals, gas and oil, energy, pharmaceutical and cosmetic
industries);
• mercury-based thermometers;
• matches, pyrotechnics;
• goods that are subject to rapid deterioration, such as perishable food;
• animals;
• flea collars and sprays;
• plants in any form and condition, plant seeds, fertilizers;
• precious stones and natural diamonds, except for jewelry;
• cultural values and works of art requiring certification;
• products with minoxidil (usually used in products designed to stimulate hair growth stimulation);
• telecommunication equipment with a high level of encryption (for example, network switches,
LAN or WAN servers, cellular base stations, etc.);
• equipment for navigation of jet engines or aircraft (civil and military);
• electronics containing encryption modules (for example, wifi, bluetooth, gps, etc.);
• tea and coffee beans (ground coffee and coffee capsules can be shipped);
• vitamins and dietary supplements - in the event that their composition is not specified or their
composition includes prohibited components;
• goods for commercial and not personal use (3D printers, production printers, medical devices;
scalpels, stethoscopes, etc.);
• ‘pseudo’ products for personal use: professional tools that are characterized as goods for personal
use (printers for printing labels, equipment for photo studios and so on);
• kitchen knives (except ceramic knives);
• video cards if more than two per Parcel;
• clothes and accessories made of rare animals leather (crocodile, snake);
• bitcoin processors and other similar systems;
• powdered hair dye;
• feed, dietary supplements for animals as well as other pet care products (including fish feed,
aquarium care products);
• Quadrocopter (except for those meeting the customs requirements);
• any goods in large quantities (for example, more than 2 electronic devices of the same type, more
than 4 different electronic devices, more than 4-5 pants of the same size or different, but
consistent sizes - a size range, etc.). In case of suspicion of a commercial batch, the Company or
its agents have a right to require explanation and/or refuse to ship such Parcel; and
• Other goods prohibited for transport and delivery in accordance with any Regulations, the acts of
the Universal Postal Union and the customs legislation of the Customs Union.

 

EXPORT POLICY AND EXPORT RESTRICTIONS INFORMATION

The U.S. Department of State’s Directorate of Defense Trade Controls (DDTC), the U.S. Department of Commerce’s Bureau of Industry and Security (BIS), and the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC) administer export control regulations that affect some aspects of business. The sale, transfer, transportation, or shipment outside of the U.S. of any product prohibited or restricted for export without complying with U.S. export control laws and regulations, including proper export licensing, documentation or authorization, is strictly prohibited and may result in fines, penalties, and imprisonment. The Company has implemented the Export Management and Compliance Program which protects all export control technical data, product, software or technology from illegal export as per the International Traffic
in Arms Regulations (ITAR), Export Administration Regulations (EAR), and the Office of Foreign Asset Controls (OFAC) regulations. The Company will not engage in any transaction that requires illegal export of any products and will not assist directly or indirectly with illegal export or re-export of any products. Furthermore, the Company will not export shipments that require a formal government authorization (i.e.
export license, agreement, license exemption, etc.) or require Automated Export System (AES) Export Electronic Information (EEI) compliance.
Below are some items that generally require a formal U.S. government authorization:

1. Important Export Restrictions Warning
Export of items that require a valid export license, agreement or license exemption by the Company is strictly prohibited. These shipments will require special services that the Company does not provide. More information may be found in International Traffic in Arms Regulations (ITAR) (22 C.F.R. 120-130) or the Export Administration Regulations (EAR) (15 C.F.R. 730-774). The Company also does not provide services for shipments that require a U.S. AES EEI submission. Generally shipments that require an AES EEI Submission are:
• Any shipment that need a formal U.S. government approval;
• Having a value of $2500 or more for the same Harmonized Tariff Schedule (HTS)/Schedule B (same type of item), in the same shipment, going to the same entity.
U.S. law prohibits sale, transfer, or export of items to certain restricted parties, end-uses, and embargoed countries, as identified on lists maintained by the U.S. Department of State, the U.S. Department of Commerce, and the U.S. Department of Treasury. It is the responsibility of the customer to be aware of these lists, which can be found on the below U.S. Government websites. By proceeding with any transaction, the customer confirms that the Sender will not engage in any unauthorized transaction involving export of the Company products to any restricted parties or destinations.

2. Restricted Parties
The Company will not ship and deliver Parcels to individuals, companies or any other entity that are subject to restriction or denial of export privileges by any agency of the United States government, including without limitation by reason of being named on the Department of Commerce’s Denied Parties List or Entity List; the Department of State’s Debarred List; or the Treasury Department’s Specially Designated Nationals List.

3. Prohibited End-Uses
The Company will not execute shipments that contain hardware, software or technology that will be used for the development, production, stockpiling or use of weapons of mass destruction.

4. Sanctioned/Embargoed Destinations
The Company will not export items to U.S. embargoed or sanctioned countries.
For a complete list of countries please refer to the EAR, ITAR and OFAC regulations. Most of the U.S. prohibited destinations are listed on the OFAC website (refer to link below).

For further information regarding the applicable laws, regulations, and policies contact:

U.S. Department of Commerce
Bureau of Industry and Security
Tel.: (202) 482-4811
Website: http://www.bis.doc.gov

U.S. Department of State
Bureau of Political-Military Affairs
Directorate of Defense Trade Control
Tel.: (202) 663-1282
Website: http://www.pmddtc.state.gov

U.S. Department of the Treasury
Office of Foreign Assets Controls
Tel.: (202) 622-2480
Website: http://www.treas.gov/offices/enforcement/ofac

You are always welcome to return or exchange the products purchased at OnMyWay store. You have 30 days to decide if an item is right for you. The items must be returned to customer  address in proper condition and in manufacturer’s packaging unless returned as faulty or damaged.

Refund Options

We offer two methods of compensation for a returned item if the product is undamaged and the package is in proper condition:

  • Replacement. We will replace the item with another one of better quality, different size, or color. 

  • Money refund. We will return the cost of the item you spent to purchase. 

Although you are free to choose preferred compensation, we reserve the right to change the list of available compensation options depending on the items returned, customer location, banking peculiarities, or other reasons creating difficulties or inconveniences whether for our customers.

How to Return a Purchased Item 

Fill out your return request here support@boxmustgo.com   with your order number, the product you are returning, the reason for the return, and if you are waiting for a refund or an exchange. If you do not mention your order number, we won’t be able to process your return.

Repackage the item in the original box and packaging. 

Take your parcel to any Post Office and obtain proof of postage for the tracking number – this will speed up the process and will legitimize that your parcel is on its way back to us. 

The address for returns is:402 Foulk rd, office 3C1, Wilmington, DE

The shipping cost for the returned items is paid by you. We will compensate the shipping charges in case of returning damaged, faulty, or incorrect items.

What Happens Next 

We’ll send you an email as soon as we’ve received your return in its original condition and processed your return.

 A returned item will be inspected upon arrival. 

  • If the condition an item has been returned in is inappropriate (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.

  • If the condition of a returned item is appropriate, you will receive compensation within 10 business days depending on the payment method you used for purchasing the returned item. 

  • If you paid by credit/debit card, we will refund the balance of your credit/debit card. 

  • If you paid using PayPal, we will refund the balance to your PayPal account. 

 Returning a Damaged or Faulty Item

We are sorry that you received a damaged or faulty item. Please return this item to us as soon as possible so that we could process the refund. If you’re unable to return the item, please contact our Customer care service at support@boxmustgo.com. Please bear in mind that all items are inspected on return.

 Returning an Incorrect Item

If one of the items you received isn't what you ordered, please send it back to us, and once inspected, we'll refund you as soon as it's arrived back at our warehouse.

Non-refundable Items

  • We do not refund the products that are not eligible for return. Non-refundable (non-returnable) products:
    Perfumes and Fragrances 

  • Skin Care Products 

  • Makeup and Nail Care Products 

  • Personal Grooming Products

  • Aromatherapy and Massage Products

  • Vitamins and Supplements 

  • Medical Supplies and Equipment 

  • Dental Care Products 

  • Insect Repellents and Sunscreens 

  • Intimate Apparel 

  • Body Jewelry 

  • Products containing food items 

  • Flowers and Plants 

  • "Final Sale" items 

  • Ink Cartridges

  • Factory-Sealed sports collectibles 

  • Digital products

We do our best to maintain the best accuracy of the non-refundable list, but the list may not include all applicable variants. 

For more information on product-specific return policies, contact our Customer care service at support@boxmustgo.com